Frequently Asked Questions

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What is the time frame to get started with FreeMedicalBilling.Net Medical Practice Management Software?
After we receive the information needed to build a separate database for your practice it takes 24-48 hours for setup.

How do I receive ongoing customer support?
You will be assigned a special contact person for your practice. However, in that person’s absence any of our personnel will be able to work with you.

Do you provide training?
We provide the training you need at no additional cost. You are also entitled to unlimited training Monday-Friday, 9:00 am – 5:00 pm Central Time by telephone/email and/or

Do you also offer software for Electronic Medical Records (EMR) and/or Electronic Health Records (EHR)?
No. We would be happy to review linking FreeMedicalBilling.Net with an EMR/EHR system that has an existing linking tool kit.

Do you print and mail patient statements?
We contract with MyPatientStatement.Net for that service. Learn more at

Will FreeMedicalBilling.Net Medical Practice Software process claims for surgery centers and hospitals?
Yes. We submit ANSI 837 professional and institutional claims.

When can I begin sending electronic claims?
You can begin sending electronic claims to all commercial insurance companies, such as Aetna, Cigna, United Healthcare once the database is ready. You will also be ready to send electronic claims to Medicare, Medicaid, Blue Cross / Blue Shield.

Do you import data from my current system into the FreeMedicalBilling.Net Medical Practice Management Software?
Yes. The information you send us must be in our required Comma–Separated Value (.CSV) or Microsoft Excel (.XLS) file format. We only import patient demographics into the database. Other information can be recorded as a note in the patient record. If you have any questions about our data import services, please contact us today.

Do you link to an Electronic Health Record system?
Yes….we are linked to Practice Fusion. Please learn more at

Please list any setup fees and maintenance/training fees.
There are no setup fees. Maintenance Fees are $19 per provider per month. Training is free. The software is free. Patient statements are 22 cents per claim plus first-class postage. Paper claims are 15 cents per claim plus first-class postage.

Do you require a contract?
Yes. There is a licensing agreement and a software agreement. You may cancel your contract with 30 days notice.

Are you a clearinghouse or will I have to absorb more clearinghouse fees?
We are a clearinghouse. We currently send our claims to Availity and other clearinghouses for distribution to the carriers. Our distribution network encompasses 99% of the carriers in the USA. There are no clearinghouse charges associatd with submitting

What types of payment do you accept?
We accept Mastercard and Visa debit/credit cards.

Can I use the FreeMedicalBilling.Net Medical Practice Management Software to submit electronic claims to all insurance companies?
Yes. Claims can be submitted electronically to virtually any commerical carrier that accepts them electronically as well as Medicare. Medicaid claims, where accepted, can also be sent electronically.

Which medical specialties are supported?
We support all of the major specialties including but not limited to internal medicine, family practice, anesthesiologists, pediatrics, ObGyn, surgery, psychology, durable medical equipment (DME), chiropractic, surgery, emergency medicine and hospitalists

How do you handle security and backups?
Our data is backed up nightly at an unaffiliated, offsite company, OneSafePlace, that specializes in data backups. All data traveling over the Internet is 128-bit encrypted.

Our servers are located at a state-of-the-art collocation facility, ViaWest, in the Infomart in Dallas, TX.